Contact

Do you have questions about your personalized iris jewelry, the ordering process, or the photo creation?
We at Auralie are happy to assist you personally.

Our customer service team will help you competently, transparently and reliably – before, during and after your order.

Here's how to reach us

Aurality
Gartenstrasse 45
5303 Würenlingen
Switzerland

Telephone: +41 78 664 10 19
Email: info@auralie.ch

📩 Email support:
We usually respond to inquiries within 24 hours on working days .

📞 Contact by phone:
For urgent matters, you can reach us by phone during normal business hours.

Personal customer service & transparent communication

Auralie stands for handcrafted, personalized iris jewelry from Switzerland.
Since each piece of jewelry is individually manufactured according to customer specifications, clear and direct communication is particularly important.

We support you with, among other things, the following topics:

  • Questions about ordering and personalization

  • Help with creating or selecting your iris photo

  • Information on materials, processing and delivery times

  • Changes or questions regarding existing orders

  • General questions about Auralie and our products

Important information regarding personalized products

Please note that our jewelry pieces are individually crafted, unique items .
Production only begins after we receive and review your iris photo. Therefore, slight variations in delivery times may occur depending on our order volume.

If you are unsure whether your photo is suitable, please contact us before ordering – we will check it free of charge.

Trust & security at Auralie

  • Swiss address & reachable customer service

  • Clear contact information without detours

  • No anonymous providers or hidden company information

  • Personal support instead of automated standard answers

Transparency and customer satisfaction are top priorities at Auralie.

Get in touch now

Use our email inbox or call us directly – we will be happy to help you and accompany you on your way to your very own Iris jewelry piece.

Auralie – Personalized iris jewelry. Handmade in Switzerland.